Terms and Conditions Policy:
1. Privacy and Personal Information:
At One Source Hardware, we are committed to protecting your privacy and ensuring the security of your personal information. We adhere to strict policies and procedures to safeguard any personal data you provide to us. We do not associate ourselves with any third-party data collectors, nor do we sell or share any customer information with external parties for marketing purposes. Your privacy is of utmost importance to us, and we take all necessary measures to maintain the confidentiality and security of your personal information.
2. Returns and Refunds:
We want you to be completely satisfied with your purchase from [Your Company Name]. However, we understand that sometimes returns are necessary. Please review our returns policy below:
a. Returns Due to Our Negligence:
If we have shipped the wrong color or wrong item or if there has been an error on our part, we apologize for the inconvenience caused. In such cases, we will gladly accept the return without any restocking fee. Please contact our customer support team to initiate the return process. You can always email us at returns@onesourcehardware.com
b. Returns Due to Customer's Discretion:
If you wish to return a product for any reason other than our negligence, please note that a 30% restocking fee will be applied. The following conditions must be met for returns to be accepted:
i. The return must
be initiated within 7 days from the time the package was received.
ii. The product
must be in its original packaging and in resalable condition.
iii. The customer is responsible for arranging and covering the return shipping costs.
c. Returns Beyond 30 Days:
No returns will be accepted after 30 days from the date the package was received, unless otherwise specified in the warranty or product description.
Please note that custom-made or special-order items may be subject to different return policies, which will be clearly communicated at the time of purchase.
3. Contact Us:
If you have any questions or concerns regarding our Terms and Conditions policy, please do not hesitate to contact our customer support team. We are here to assist you and ensure your shopping experience with [Your Company Name] is as seamless as possible.
By making a purchase or using our website, you agree to
abide by these Terms and Conditions, which are subject to change without prior
notice. It is your responsibility to review the policy periodically for any
updates.